At Ador Beauty Cosmetics C0 (OPC) Private Limited

we strive to ensure customer satisfaction with every purchase. Please read the following policy carefully to understand our guidelines for cancellations, returns, and refunds.

1. Order Cancellation Policy

  • Before Shipment: You may cancel your order at any time before it has been shipped. To cancel, please contact our customer support team at support@adorbeautycosmetic.com or call  +918091767795 with your order details. If your order has not been shipped, we will process the cancellation and issue a full refund.
  • After Shipment: Once your order has been shipped, cancellations will not be accepted. However, you may initiate a return once you receive the product.

2. Return Policy

We accept returns for most products under the following conditions:

  • Eligibility:
    • The item must be unused, unopened, and in its original packaging.
    • Returns must be initiated within 7 days of receiving the product.
    • The product must be in the same condition as when it was delivered.
  • Non-Returnable Items:
    • Personal care products that have been opened or used.
    • Items purchased during sale events or with a promotional code.
  • Return Process:
    1. Contact our customer support team at cosmeticadorbeauty@gmail.com to request a return. Provide your order number and reason for the return.
    2. Our team will guide you through the return process and provide instructions for shipping the item back.
    3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part.

3. Refund Policy

  • Refund Eligibility: Refunds are issued only for returned products that meet the return policy criteria.
  • Refund Process:
    • If your return is approved, we will initiate a refund to your original payment method within 7-10 business days after the returned item is received and inspected.
    • Depending on your payment provider, the refund may take additional time to reflect in your account.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as for items not in their original condition, damaged, or missing parts.

4. Damaged or Defective Products

We take great care in packaging and delivering your products. However, if you receive a damaged or defective item, please contact us within 48 hours of delivery with the following details:

  • Order number
  • Description of the issue
  • Photos of the damaged or defective product

We will assess the situation and offer a replacement, store credit, or full refund depending on the circumstances.

5. Exchange Policy

Currently, we do not offer direct exchanges for any products. If you wish to exchange a product, please initiate a return (subject to the return policy) and place a new order for the desired item.

6. Contact Us

For any questions or concerns regarding cancellations, returns, or refunds, please reach out to our customer support team:

  • Email: cosmeticadorbeauty@gmail.com
  • Phone: +91 80197 67795
  • Hours: Monday – Friday, 9 AM – 6 PM (Local Time)

We thank you for shopping with Ador Beauty Cosmetics and appreciate your understanding of our policies.